Nicole Irschick
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Articles
Recent activity by Nicole Irschick-
Custom Fields
Introduction Custom Fields is a new enhancement that allows operators to collect additional information from their guests. They can be collected for a specific room type or against the customer...
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Add Extra to a Booking
PMS users only Once you have registered an extra in your iBex system you can add it to a booking and assign it to a specific room (if multiple rooms have been booked in the same booking) or to a ...
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Add Another Guest to a Booking
PMS users only You can add additional guests to bookings whether the booking is confirmed, on hold, a quote or even checked in. There are several options depending on the scenario so please selec...
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Cancel a Booking
PMS users only Some important information: 1. When a booking is cancelled, all values (ie. charges) will be set to zero and any monies paid will remain and become a credit on the booking (whic...
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Pin a specific Unit to a Booking (Do not move)
PMS users only It is possible to 'pin' a booking to a specific unit ensuring that the booking cannot be moved to another unit by another member of staff. This can be extremely useful if your cust...
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Manage On Request Bookings
If you have set any of your rooms to be sold as On Request basis only (whether by setting the sell method or setting an On Request Threshold or Lead Time), iBex will send you email notification adv...
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Hold a Room / Pencil Booking
PMS users only Instead of making a confirmed reservation for someone, a client may ask you to hold the room for them. You can do this by selecting Hold instead of Book when making the booking and...
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Create a Quote
PMS users only iBex allows users to create a quote for your customers and email it to them. This provides your customer with the details and a reference number so that you can easily convert it t...
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Confirm Quote/Held Booking
PMS users only If you have created a quote or held a room for a customer, they may contact you to confirm their option. You can easily update the status of their booking and make amendments befor...
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Manage Unassigned Bookings
PMS users only Unassigned bookings are where you have a confirmed booking but no available unit to put them in. There may be instances when iBex notifies you of an unassigned booking. One of th...
