Sending Emails to Additional Room Guests

You can now send emails (like booking confirmations and pre-arrival information) to Room Guests as well as the Lead Guest associated with a booking.

If you have a multi-room booking, did you know you can add Room Guest details? This effectively allows you to create multiple guest records under a single booking.

👥 How to Add Room Guests

1. On the Rooms tab of a multi-room booking, click the greyed-out person icon beside a room.

   

2. This will open a new customer database entry in a separate tab.

3. Fill in the guest’s details, then click the “Add Customer” button at the bottom of the form.

   

4. Return to your booking and refresh the screen. You’ll now see the person icon is no longer greyed out - confirming the Room Guest is linked.

🧭 How to Send an Email to Room Guests

Once multiple guests are associated with a booking, you can email them individually or all at once.

1. Go to the Lead Guest tab of the booking.
2. Click “New Email.”
3. In the “Select Recipient” dropdown, choose from:
   • Lead Guest
   • All Guests
   • Individual Room Guests (listed by name)

👥 Who Appears in the Dropdown

The dropdown separates guest types to make selection easier:

Option	Who It Includes
Lead Guest	Main contact for the booking
All Guests	All guests linked to the booking
Individual Guests	Each Room Guest listed by name

💡 Good to Know

• Select the “Load Email Template” prior to selecting your recipients.
• Double-check recipient selection before sending.
• You can still personalise the content - just be mindful when emailing multiple guests.
• Useful for group bookings or when additional travellers need key info.