Change of Account Ownership

This article outlines the process for notifying us of a change in property ownership and the key steps involved in ensuring a smooth transition of your Property Management System (PMS) account and associated services.
 

Notice Period
 

• A minimum of 30 days’ notice is requested prior to the change of ownership date.
• Requests submitted within 10 business days of the intended transfer date cannot be guaranteed to be completed within the required timeframe.

 

Payment Gateway and Token Transfers
 

• Where the PMS account is connected to our SeekomPay payment gateway, it may be necessary to transfer payment tokens to the new ownership account.
• Please note that token transfers can take 2–4 weeks to complete, depending on the payment provider.

 

Billing and Forward Commission
 

• Account billing must be arranged directly between the selling and purchasing parties.
• Any forward commission payments are also to be managed between the parties, as these are not automatically transferred or reconciled by our team.
• Please advise our team of your arrangements during this period 

 

Terminations
 

• Account terminations are subject to the end of the current invoice period.
• Billing for this period must be settled between the selling and purchasing parties prior to the closure or transfer of the account.

 

Confidentiality
 

• All change of ownership requests are handled with discretion.
• Communication will be limited to authorised parties as confirmed by the current account holder.

 

Next Steps
To initiate a change of ownership, please contact our Support Teamr with the following details:
 

• Current property name and account ID
• Proposed date of ownership change
• Contact information for both the current and new owners

 

Our team will review the request and guide you through the next steps.