Customer Notes & Warnings

The customer database is easy to manage so that you can keep it up to date with any change of details and relevant information. It will also advise you of any historic payments, invoices and bookings as well as statistics about that customers booking's over the last 24 months.

You can also add notes and alerts into a customer's database so that iBex notifies you of these notes and alerts whenever that customer makes a booking (regardless if online or directly through yourself). Below is an example on how you are alerted and the instructions on how to amend the database and add these notes and alerts.

TIP: 

• The notes will only appear if iBex recognises the customer and links them to their database. If the customer enters a different telephone number or email address to what is saved in the database, iBex cannot necessarily identify the customer as the same.

• If a customer has an alert and is making an online booking on your public booking screen on your website, iBex will not confirm the booking for them. They will receive an email advising that their booking is on request so that you can then either accept or reject the booking as necessary giving you control of whether or not you want that customer to stay with you.

Below is an example of how the notes and warnings appear in iBex when you are making a new booking:

(If you search for the guest in the Search Customer field)

Once you select the customer, the notes and warnings will be shown as below:

• The Alert is shown with a warning sign
• The Notes are shown with an Information sign.

These alerts/notes also appear if the booking has been made on-line or via a Sales Channel and you will be alerted in the bookings list and in the booking. If you hover over the warning sign  iBex will advise you what the warning is for.

Instructions to add Alerts and Notes

To amend a customer's database or add notes and/or warnings is simple, it's just a matter of going into their database and updating the required fields. 

1. Go to the required database either through one of the customer's bookings (by clicking on their name wherever it is shown as a red link), or via Search Customers under Customers, Companies & Agents
   
   
2. Add notes or alerts as required (at the bottom of the page)
   
   
3. Update any other fields as required
   
   
4. Click Save Customer