Vault Express

Note: Windcave is formerly known as Payment Express

After migrating to the new Vault Express, all of your captured credit card data will be stored and managed by Windcave, a PCI certified payment gateway. Vault Express is included in all iBex Plans, at no additional monthly cost on your iBex lease.

There is no transaction fee for capturing the card data. However there are additional transaction costs for auths, charges, and refunds- see below for more information.

Existing full DPS account holders will continue to have all their existing facilities, and will also have the new DPS Capture facilities described below.
Your existing charges remain unchanged with Windcave.

Facilities provided by Vault Express include:

• Capturing and storage of credit card information

• Charging of stored credit cards

• Refunding of charges to stored cards

• No separate login required if logged into iBex. No need to change passwords every 90 days

MONTHLY SERVICE FEE	RECORDING TOKENS	TRANSACTION FEE
$0	$0.15 per card*	$0.50 per charge*
	*only applies to OTA bookings. No fee for cards captured with website bookings or staff entered bookings.	*Applies to Authorisations, Charges and Refunds (including unsuccessful transactions)

* charges exclusive of tax (where applicable)

Capturing Credit Card

Credit cards can be captured in three ways:

1) Online bookings

When a guest makes a booking via your website they will be prompted to enter their card details to complete their booking. These card details are tokenized and sent directly into iBex and allocated to the booking. If you open a booking made on your website and navigate to payments in the finance tab you will see the DPS capture. Note this does not charge the card.

2) Channel Bookings

When a guest makes a booking via a channel that takes credit card details they will be prompted to enter their card details to complete their booking. These card details are tokenized and sent directly into iBex and allocated to the booking. If you open a booking made through a channel and navigate to payments in the finance tab you will see the DPS capture, under payment reference you will find the channel booking ref number. Note this does not charge the card.

3) Manually Capturing a Card

When a guest is providing you with credit card details over the phone, you are able to manually capture the card details in the booking. To do this you will navigate to the payments section in the finance tab of the booking. Under Payment Method select DPS Capture, when you click on save this will prompt the Payment express logo which you will click on to open the payment gateway portal where you will insert the card details.

Note: We have recently updated the way to charge and capture credit card information for a booking.  This feature will now allow operators to choose from any valid cards previously captured for the same customer and recharge the card on file.

Payment Gateway Portal link

Video instructions

Charge a Token

Once a card has been captured and tokenized you will be able to charge the card directly from the booking in iBex.

Follow the below steps to charge a tokenized card:

1. Open Payments in the finance tab of a booking

2. Ensure that a card has already been captured

   

3. Select DPS Charge as your payment method

   

4. Once DPS Charged is selected the tokenized card that was captured will appear below the payment method

   

   

5. Select save. You will now see the charge listed in your payments screen

   

**Note that you are able to charge the card multiple times**

Video instructions

Payline

Please click the link to view instructions....

http://www.paymentexpress.com/Document/PX_PaylineGuide.pdf

Payment Options

For bookings not made online or when additional payments are required.

To take a payment, you will need to go to the payments screen in the booking by either selecting Payments in the Finance tab or a Finance Summary pop up screen.

Once in the payment screen, you will notice that there are DPS options in the Payment Methoddrop down option:

• DPS Purchase - Select if adding a new payment.
• DPS Capture - Select if capturing card data
• DPS Auth - Select if getting authorisation for a payment.
• DPS Charge (PXPost service only) - Select if taking a subsequent payment from the customer's card.
• DPS Auth (Held CC) - Allows you to process DPS Auth subsequent to a DPS capture transaction

 Depending on which option you select will determine what to do from here.

DPS Purchase

• Select who the payment is being Paid in by, the Payment Amount, and any comments if necessary (but leaving the Pay Ref field blank as this is required for the DPS reference)
  
  
• Click Save.
  
  
• The screen will refresh and the DPS logo will then appear on screen

  

• Click on the DPS logo to open up the DPS payment screen so you can enter the card details.

• The payment will then be processed.

• Once the payment has been processed, click Next to exit the DPS pop up and the payment will be shown on the payments screen for that booking with DPS's Payment reference number

  
  
  

• You can then Exit the payment screen.

DPS Auth

To use any of the features below you will need to be registered for the PXPost service with DPS.

If you receive any online bookings that are not instantly confirmed (ie are On Request basis), then the deposit required will be authorised and held for you. If you confirm the booking, the deposit that was previously authorised will automatically be taken and updated in the booking.

• If DPS Auth is selected, no funds are actually transferred so the resulting payment record in iBex will show as the amount being crossed out and being 'Held'.

  
  
  

• You process an authorisation the same way as a DPS Purchase so please follow the instructions above.
  
  

To subsequently process the funds that have been authorised, you can perform a DPS Complete transaction. Follow the instructions below.

• Click on Edit at the end of the held payment line,

• Select the payment method DPS Complete

• Click Save.

• There may be a 10-15 second delay while the transaction is being processed but once successful, a new payment record will be added to the payment screen.

   

As you can see above, the Pay Ref (which is automatically provided by DPS) is the same for both payment records as the card charged is the same one.

DPS Charge

To use any of the features below you will need to be registered for the PXPost service with DPS.

When a payment is processed via DPS (whether a Purchase or an Auth, or a credit card is stored via DPS Capture), a 'token' is held against the booking which allows further charges to be made against the customer's card. If you are making a new payment and a token is held in that booking, DPS Charge will be an option in the payment methods to select from. If selected, the same card that was originally charged will be charged any amount entered when the Savebutton is clicked.

As you can see above, the original payment was a DPS Purchase and the subsequent one (highlighted) was a DPS Charge payment.

Please note that DPS Tokens will never expire, so you can create further payments against this card whenever necessary.

When one or more tokens have been saved against a booking or itinerary sale, the Charge option shows and, when selected, will allow the operator to choose from one of the 6 most recently saved card tokens.

DPS Capture

To use any of the features below you will need to be registered for the PXPost service with DPS.

• If DPS Capture is selected, card data will be tokenized, funds will not be pre-authorised.

• In order to record a new credit card it needs to be added as a new payment record. This is done by opening the booking and clicking on ‘Payments’.

• Record a new payment using payment method ‘DPS CAPTURE’ and hit Save.

   

• To add a new card, click on the ‘Payment Express’ logo, enter card data and hit Submit and Next.

• As you can see below, the Pay Ref (which is automatically provided by DPS). The iBex payment record for these transactions will show as "DPS Capture" for a zero amount. A Capture Payment record is always saved with both “hold” and “locked” status.

   

• The iBex payment record for these transactions will show as "DPS Capture" for a zero amount. A Capture Payment record is always saved with both “hold” and “locked” status.

• Card data stored via DPS Capture, will be tokenized and available for subsequent “DPS Charge” transactions.

DPS Refund

Professing a refund can be done from an already existing DPS Charge or DPS Purchase payment.

On the Payments window, click on Edit alongside your payment record (it will then highlight yellow).

From here, you can select the Payment Method: DPS Refund, enter the amount you will be refunding in the Payment Amount field, and Save.

DPS Auth (Held CC)

Once you have captured the credit card through “DPS Charge” you have the ability to authorise the captured card. To do this on the Payments window

• Select in the Payment Method DPS Auth (Held CC)
• In Select Card choose the captured credit card you want to preauthorise
• Ensure the amount is entered in Payment Amount
• Click Save

A new record  will be added to the payment screen saying DPS Auth (Held CC)

To subsequently process the funds that have been authorised, you can perform a DPS Complete transaction. Follow the instructions below:

• Click on the Edit link at the end of the DPS Auth (Held CC)
• Select the Payment Method DPS Complete
• Click Save 
• A new payment record will be added to the payment screen once saved

Video Instructions