Encourage Repeat Bookings

Want to encourage guests to book again through your own website?

It is hard to compete with online agents as we all know. Below we have a solution that will help you encourage repeat bookings through your own website. The idea is that you can set up a separate booking screen page for repeat guests, so that you can offer any discounts and also make the booking process easier for them.

Incentives for customers to book direct...

• Booking direct through the property means you know exactly who you are dealing with, and you know exactly where your personal details are being stored.
  
  
• We keep your details confidential, and you can rest assured we do not provide or sell this to any third party advertising companies.
  
  
• We provide a secure Payment Card Industry certified credit card storage system, so you can be sure your details are kept safe. All credit card details are deleted 60 days after your departure.
  
  
• Booking direct means you can communicate directly with friendly staff at the property who know the local area and can answer any of your questions. We all know it can be frustrating at times dealing with third party offshore call centres.
  
  

• Booking direct through the property means you can also book additional options such as breakfasts, dinners, tours etc that are only available exclusively on their own website
  
  

Below we have easy to follow instructions that will show you how to set up your own agent booking screens, so that you can offer discounts/promotions so that guests are encouraged to book directly through your own website.

Create Agent

If you are wanting to offer your guests a discount or added extra when booking, then the easiest way to do this is to set up an Agent in iBex. This way the discount will be applied automatically, and you can also keep track of bookings/discounts in your reports.

Instructions to add Agent

• You will need to go to Add a Sales Channel in iBex.
  
  
• Click on Create Custom Sales Channel as below.
  
  

TIP - Only the ID and the Name are mandatory fields.

• ID: Enter a short code (between 4 – 8 characters) for you to identify this agent/sales channel in your iBex system.
  
  
• Name: Enter the name of the agent/sales channel here.
  
  
• User Code: If you have your own reference or code system, you can enter this in this field. If not, ignore.
  
  
• Type: Select what type of agent/sales channel they are.
  
  
• Notes: Add any notes about the company here.
  
  
• Reporting Group: If you have created any Reporting Groups, you can assign the company to a certain group.
  
  

To add new Reporting Groups, please add them in the Manage Company report groups screen (also in the Users & Clients section in the menu).

• You can fill out the Contacts and Address sections if you wish, although this is not necessary.
  
  

Rules section:

Here you can set the Selling Group and Rate Modifiers that will be used for your booking screens.

• Selling Group: Here you can select which selling group you wish to use for your agent booking screens. If you wish you can set up a new selling group - please click here for instructions. For our example we will use the Main selling group.

• Rate Modifier: If you do not have a rate modifier set up already then please click here for instructions. For our example we will use Rate 2 which has been set with a modifier of -10%.
  
  
• Extras Modifier: You can set a rate modifier for any extras that are added to the booking also, for our example we will use the same as our Rate Modifier. If you do not wish to sell extras then you can select this under the Sell Extras option.
  
  

       

• Credit Options: Here you should set this option to Payment or Credit Via Invoice.
  
  

Policies section:

• This is not currently supported with new front booking screens. In the near future under the Policies section you will be able to set a specific Payment Policy and Cancellation Policy for your Agent if you do not wish to use your default iBex ones.
  
  
• Click Save Sales Channel and you will see 3 more tabs appear allowing you to view any payments, invoices and bookings made by them.

Agent Booking Screen

We are now going to create a new Front Booking Screen template that you can use on your website.

The main purpose of setting up a new booking screen template is so you can have Rates and Extras that are only applicable to the Agent and Selling Group that you set to be used. You can also simplify the process by limiting any mandatory fields you require for example.

• You will need to go to Search/Maintain Booking Screens in iBex, which you will find under the Website Feed heading. If you do not see this option then please email [e-mail] and ask to be upgraded to out new front booking screens.
  
  
• Click on the orange New Template button at the top right of the page.
  
  
• You will then see a popup box, and you should select the New Template (Single Property) option.

General Settings

GENERAL SECTION

Field completion instructions below.

Template Name: This will be displayed on the front booking screen (if set to on the styling tab) the customer will see and also the previous overview screen

Property: Select which property this template will apply to

Display Summary: Select position of top, bottom, both or hide.

This is the overview screen which is on the extras, visitor details and payment screens on the front booking screen, it shows dates booked, amount of guests, price, extras total, accommodation total and then the overall total.

Adult Label: Amend default text as required.

Child Label: Amend default text as required.

Infant Label: Amend default text as required.

Show Extra Category: Select option of First Expanded, All Expanded or All Collapsed.

On the extras screen when first opened you can choose whether to have the categories to be expanded, collapsed or just the first expanded – i.e Transport and all running transports could be expanded but you could have a subsequent category of Miscellaneous items (guide books, tT-shirts, etc) collapsed.

FILTER OPTIONS SECTION

Click + adjacent to section title to expand if required (see image below).
                                                            

Field completion instructions below.

Order Selector: Select option for room ordering.

This controls the order you would like your room types displayed on the booking screen. Choose to Show or Hide (which will set random ordering).
Selecting show will use the room order set in iBex as a default, or you can over ride by selecting in teh drop down selector (see image below).

Room Selector: Set options as required.

This field controls the maximum units allowed to be booked in a booking. Select to Show or Hide this option. The subsequent numeric entry fields set the maximum bookable by Public and then Agents.

Promo Code Field: Set to show or hide as required.

This field not currently operational – coming soon.

ADDITIONAL OPTIONS SECTION

Click + adjacent to section title to expand if required (see image below).
                                    

Field completion instructions below.

To make the booking process easier for repeat guests you may wish to bypass the credit card option when they book as below:

Credit Cards: Set as required.

If set as ‘Unticked’ the payment screen will be bypassed. If set as ‘Ticked’ one of the following options will be presented

• No deposit: iBex Vault screen will be displayed for credit card entry.
  
  
• Deposit or full payment: Payment gateway screen or iBex Vault screen will be displayed for credit card entry- depending on whether or not you have a payment gateway connected (eg. DPS, SagePay, etc.).
  
  

Combine Min Stays: Set as required.

Combine minimum stays on the calendar into one row rather than having all minimum nights stays on separate rows on the front booking screen.

Full Rate: Set to show or hide as a required.

Often known in the industry as a rack rate, this is the rate at which the room is sold at it’s highest price (ie. full occupancy and peak season or event pricing).
The rate is set in the Rack Rate field on the Property Maintenance Search/Maintain Room Types then select a room.

Hot Deal Flags: Set to show or hide as required and then configure (if show is selected).

There are 3 options of different ‘Flame’ styles to choose from, these will appear on the front booking screen once the rate has ‘dropped’ the set % below the full room rate set (refer full rate field above).

Promo Text: Enter as required.

Replaces the current Lead in Special field which was set on the property page. Styling and images entry (through HTML) is supported.

Guest Fields Tab

Field completion instructions below.

To make it easier for your repeat guests to book, you can limit the amount of mandatory fields that you require when they are booking. If you require additional information then you can send out an auto email after the booking to collect extra information.

LEAD GUEST SECTION

Confirm Email: Select from options of Optional, Mandatory or Hide.

Mandatory means email address must be entered twice, optional means email address can optionally be entered a second time, hide means no field for second entry of email address is presented.

First Name: Select from options of Optional, Mandatory or Hide.
Last Name: Select from options of Optional, Mandatory or Hide.
Daytime Ph No: Select from options of Optional, Mandatory or Hide.
Mobile Ph No: Select from options of Optional, Mandatory or Hide.
Fax: Select from options of Optional, Mandatory or Hide.
Postal Address: Select from options of Optional, Mandatory or Hide.
Suburb/Town: Select from options of Optional, Mandatory or Hide.
City/Town: Select from options of Optional, Mandatory or Hide.
Post Code: Select from options of Optional, Mandatory or Hide.
Country: Select from options of Optional, Mandatory or Hide.

All above in reference to lead guest making the booking.

GUESTS BY ROOM SECTION

Guest Names: Select from options of Optional, Mandatory or Hide.
ETA: Select from options of Optional, Mandatory or Hide.

On completion of all fields, select 'Next' button to proceed to Confirmation tab .

Confirmation Tab

Field completion instructions below.

CONFIRMATION SCREEN SECTION

Enter/amend text here to display on the final booking stage - confirmation. Styling and images entry (through HTML) is supported.

CANCELLATION SCREEN SECTION

Here you can enter/ modify text displayed on the booking cancellation screen (if you have enabled online cancellation).

FACEBOOK LIKE BUTTON SECTION

Your facebook URL is your facebook page address commencing with https:// - for example Seekom's is https://www.facebook.com/seekomibex

TWITTER FOLLOW BUTTON SECTION

To enable your Twitter follow button you enter only your Twitter account ID (not your full Twitter URL) - for example seekom

CONFIRMATION EMAIL SECTION

Brochure Link: Check if you wish a link to your brochure to be sent with booking confirmation email.

Unit details on receipt: Check if required.

Confirmation Email from: Set as to whom the confirmation email will show as coming from.

On completion of all fields, select 'Next' button to proceed to Styling tab.

Styling Tab

GENERAL STYLES SECTION

Field completion instructions below.

Click + adjacent to section title to expand if required (see image below).
                                                    

Loading Message: Set text you wish to display while the booking screen is loading.

Booking Screen Title: Select from options Hide, Use Property Title, Use Template Title (per General fields tab).

Pages to Show Title: If the Booking Screen Title has not been set as hidden, select on which booking screens you wish the title to appear.

Alter other fields in this section to set colours and font styles as desired.

CALENDAR STYLES SECTION

Click + adjacent to section title to expand if required (see image below).
                        

No of Days to Display: Set how many days you wish to appear.

Alter other fields in this section to set colours and font styles as desired.

EXTRAS SELECTION STYLES SECTION

Click + adjacent to section title to expand if required (see image below).
                                

Extra Default View: Set initial style as required.

Your website visitor can change extra layout to suit their viewing preference. If you have loaded extra images we would recommend selecting list & grid, or grid view as providing a better wow response to aid in up-selling extras.

Alter other fields in this section to set colours and font styles as desired.

BUTTON STYLES SECTION

Click + adjacent to section title to expand if required (see image below).
                                                        

Set button labels, hover tips, colours and font styles as desired.

ADDITIONAL WIDGETS SECTION

Click + adjacent to section title to expand if required (see image below).
                                            

All fields in the Additional Widgets section style the booking progress indicator at the top of the booking screen.

Step Widget Line Thickness: Adjust as required (units are px).

Step Widget Line Colour: Adjust as required.

Pages to Show Steps: Select pages on which progress indicator should be displayed.

Show Step Widget: Select to show or hide booking progress.

On completion of all fields, select 'Next' button to proceed to Advanced Filters tab.

Advanced Filters Tab

Field completion instructions below.

Restrict Agent/Promo Code: Select the Agent that we have previously set up.

This is very useful to tell where bookings are coming from if you operate secondary websites and/or landing pages and you wish to track/compare their success.

Rooms: Select which rooms you wish to appear in the booking screen (default will be all selected).

Rates: Select which rates you wish to appear in the booking screen (default will be all selected). As we have chosen an Agent for these booking screens, and set the Agent to be assigned to the Promotions Selling Group, only the rates that we have mapped to this Selling Group will show on the booking screens.

Days Offset: Set how many days from today as the start date for the booking screen.

0 = today. Your prospective guest can alter dates to suit.

Allow Same Day?: Check if you wish to allow same day bookings.

Bypass Extras: Check if you wish to hide the extras selection screen.

Repeat Calendar Header: Set number of rows after which date headers should repeat.

If you have lot of room types/rates this will aid prospective guest in not having to scroll back up to check dates.

Adult is Required in Every Room?: Default state is checked.

De-checking means you will allow rooms to be booked without an adult. You can still specify that there must be an adult in each booking (see below).

Required in Booking: Select 'Adult' (default state) or 'Adult or Child'.

On completion of all fields, select ‘Next’ button to proceed to Custom Scripts tab.

Custom Scripts Tab

Field completion instructions below.

CUSTOM FIELDS SECTION

Complete custom fields if you wish to add further fields to the booking screen which will be included in the booking record.

SCRIPT/TRACKING CODE SECTION

Google Analytics ID: Enter if applicable and check 'Ecommerce Tracking'.

Customise CSS: Enter custom CSS if desired.

Entry of custom CSS should not be attempted unless you have at least a fundamental knowledge of CSS.

Click the Save Desktop Template button to save your booking screen template.

Mobile Booking Screens Settings

The mobi booking screen is not a separate template in that each full booking screen template has separately configurable mobi settings.

If you have the new generation booking screens active in your website then the mobi booking screen will automatically be presented to website visitors using small screen devices.

While you may not need to make any changes we recommend at the very least you set the web address to return to your website from the mobi booking screen (General Tab Additional Options Section) and ensure font sizes are sufficiently large enough (Styling Tab General Styles Section). This and more will be covered in the instructions below.

To switch to the Mobile booking screen template select the option as below:

More step by step instructions are available - please click here to view.

-You are now ready to add your new booking screen template to your website.

Add to Website

CMSWebsite2Go Instructions

If you are using a CMSWebsite2Go website, then it is easy to add your new booking screen template to your website.

• First you will need to create a new page in your website.
  
  
• From your website Dashboard menu, go to Pages - Add New Page.
  
  

       

• Give your new page a Title.
  
  

       

• If you do not want this new page to be visible to all customers (so it will not show in your website menu), you can untick the option to include this new page in lists of pages as below.
  
  

       

• Next you will need to get the iBex Booking Screen Template ID. To do this go to Search/Maintain Booking Screens in iBex, and note the ID to the left of the booking screen template you have set up in the previous steps (or any existing booking screen template ID).
  
  

       

• Now going back to your newly created website page, under the Page Type section you will need to select the Extra Content to be iBex Booking Screen (calendar). Once you select this, then another field will appear to allow you to enter a Template ID, here you need to add the Booking screen ID that we have gathered in the previous step as below (or any existing booking screen template ID). You will also need to add the Agent ID that we have set up in the first step.
  
  

       

• You can now Publish the page as below.
  
  

       

• You can now click View Page to view your new booking screen page, and copy the URL as you will need this if you are going to set up an email template in iBex so that you can market your promotion through emails.
  
  

       

Other Website Hosting Instructions

If you have a website that is not hosted with Seekom, then you will likely need assistance from your Web Developer to add your new booking screen page to your website.

• First you will need the code for the new booking screen template. To do this go to Search/Maintain Booking Screens in iBex. Here all of your booking screen templates will show, and you will need to select Generate Code next to the new booking screen template we have set up previously.
  
  

• You will then get a popup box where you can select the Agent ID hat we have set up in the first step.
  
  

               

• Next click on Show iFrame Code and copy the code as below.
  
  

               

• If you have a Content Managed Website then you may be able to add this code to your website, otherwise you will need to consult with your web developer and provide them with the code from the previous step.

Create Email Template

Now that you have set up your new Agent Booking Screens, and added this to your website, we can set up an Email Template and Scheduler in iBex so that departed guests will automatically receive an email with a link to book direct next time through your new booking screens.

• First you will need to go to Email Templates in iBex, which you will find under the Users and Clients heading in your iBex menu. Once here select the New button at the bottom of the page.
  
  
• You will then need to give your new Email Template a Name and Email Subject as below.
  
  

       

• You can then type your email that you will be sending to your guests. Please click here for detailed instructions on creating Email Templates.
  
  
• Select the text that you wish to add the link to your booking screen page, and click the Link Icon to add in the URL from your new booking screen page as below.
  
  

       

• When you are finished editing your new Email Template click the Save button at the bottom of the page.
  
  

       

 

Create Email Scheduler

Now all you need to do is create an Email Scheduler so that iBex will automatically send out your new Email Template to your guests.

• First go to Email Scheduler in your iBex menu under the Users and Clients section.
  
  
• On this page click the Add New button.
  
  
• You will need to give your new scheduler rule a Name.
  
  

       

• Next select the Rule Type, for which we will choose the 'Send Email After A Guests Departure' option.
  
  

       

• Once you select the Rule Type, the screen will refresh and you will have some additional options to choose.
  
  1. You can leave the Email To option set as Customer.
  2. Select the Email Template that you have just set up.
  3. Select the number of days after the guests departs that you wish iBex to send these emails.
  
  

       

• You can now click Save and you are finished.