Two-factor authentication (2FA)

To opt-in to two-factor authentication (2FA) for your Seekom account, please fill in this form (if you haven't already done so). We will then switch it on at the account level and it will apply to all individual staff logins associated with your account.

Please make sure all staff have Microsoft Authenticator or Google Authenticator installed on their phones – these can be downloaded, free of charge, from the Google Play Store for Android devices or the Apple App store for iOS devices.

Once 2FA is switched on, log in as you normally would.

iBex 2 Factor Enrolment will then appear on your screen

Google app

Scan the QR code on your mobile device (you can easily do this by selecting your camera and pointing it at the QR code). A link will appear; if you click on it, it will redirect you to your Google authenticator. A pop up will appear asking if you would like to “Add token” “Do you want to add the token named iBex PMS: yourusername?” select ‘Yes’. Alternatively, open your Google Authenticator app and select the to add an account. You can either scan the QR code or manually enter the setup key. iBex PMS should now appear on your Authenticator list with a 6-digit one-time password (OTP) code, which will refresh every 30 seconds.
Enter this 6-digit code into the "Verify Code" field on the iBex 2-Factor Enrolment screen and complete the enrolment.

The page will refresh, and you will be able to log into your Seekom iBex account as usual.
Next time you log in, you can do so as normal. This is because we have set up a "Remember me" function via your browser cookies, which will expire in 1 month.

Things to note:

If it has been one month since your last authenticator request, or if you are using a different browser or your cookies have been cleared, you will be required to enter your code again.

There is also a maximum time limit of 5 minutes. This means that if you do not enter your 2FA code within 5 minutes, you will need to log in again.

Additionally, there is a limit of 5 attempts for entering an incorrect MFA code. If you exceed 5 attempts, you will be required to log in again.

The screen will look like the following, and you just need to open your authenticator app to retrieve your code.

Microsoft app

Scan the QR code on your mobile device (you can easily do this by selecting your camera and pointing it at the QR code). A link will appear; if you click on it, it will redirect you and open your Microsoft Authenticator app. At this stage, you may be prompted to enter your screen lock to access your "Authenticator." This could be a PIN, fingerprint, or even face recognition, depending on what you have previously set up.
Once inside, it should ask you to "Add account." Alternatively, open your Microsoft Authenticator app and add an account. You can either scan the QR code or manually enter the setup key. iBex PMS should now appear on your Authenticator list. Clicking it will display a 6-digit one-time password (OTP) code, which will refresh every 30 seconds.
Enter this 6-digit code into the "Verify Code" field on the iBex 2-Factor Enrolment screen and complete the enrolment.

The page will refresh, and you will be able to log into your Seekom iBex account as usual.
Next time you log in, you can do so as normal. This is because we have set up a "Remember me" function via your browser cookies, which will expire in 1 month.

Things to note:

If it has been one month since your last authenticator request, or if you are using a different browser or your cookies have been cleared, you will be required to enter your code again.

There is also a maximum time limit of 5 minutes. This means that if you do not enter your 2FA code within 5 minutes, you will need to log in again.

Additionally, there is a limit of 5 attempts for entering an incorrect MFA code. If you exceed 5 attempts, you will be required to log in again.

The screen will look like the following, and you just need to open your authenticator app to retrieve your code.

Don’t have access to a mobile phone?

If you or your staff don’t have access to a mobile phone, you can still use 2FA through a browser extension like BitWarden or LastPass. Both offer full-featured password managers with built-in support for 2FA.

There are also free options available. One popular example is authenticator.cc, which allows you to add 2FA directly to your browser.

Add to your bowser:

Once the extension is on your browser, log in as you normally would:

iBex 2 Factor Enrolment will then appear on your screen:

Select your authenticator from your extension bar and select Scan QR Code:

Scan over the QR code and then go back into the authenticator. You should see iBex PMS listed, displaying your username and a verification code (note; this code refreshes every 30 seconds):

Enter this code onto your login screen and complete enrolment:

The page will refresh, and you will be able to log into your Seekom iBex account as usual.
Next time you log in, you can do so as normal. This is because we have set up a "Remember me" function via your browser cookies, which will expire in 1 month.