Mitchell Corp / EziBed – ANZCRO – Seekom

If you have a live account with Mitchell Corp or one of their affiliates (such as Ezibed) you can now automate availability, rates and bookings by interfacing/connecting your iBex account to Mitchell Corp (Ezibed - ANZCRO).

Mitchell Corp offers 2 connections, with each reaching a different market:

Ezibed - ANZCRO : This enables you to sell your property on Mitchell Corp's consumer direct websites which include:

ezibed.com (available to any property)
goldenchain.co.nz (Golden Chain properties only)
mainstay.co.nz (Mainstay properties only)
oceana-apartments.com (Oceana Apartment properties only)

Mitchell Corp Wholesale : Click here for connection instructions.

Click here for more information on listing with Mitchell Corp.

Set up the connection yourself FREE OF CHARGE using our self help instructions below.

Note: If you would like Seekom support to make the connection for you, a charge of $110 per hour (+tax) will apply with a minimum charge of $50 (+tax).

Step

Action

You will need to request Mitchell Corp to set iBex as your channel manager and provide you with the following:

Mitchell Corp Property ID
Mitchell Corp Program Code
Mitchell Corp Room Codes

The above information will be required to complete steps 13, 16 and 19 below.

Log into your iBex account – click here

From left menu select Sales Channels Add a sales Channel

At the pop up window titled ‘New Sales Channel’ click the button Register Available Sales Channel

Enter ‘ezibed’ into search field at top right of window and press enter on your keyboard.

Matching results will be displayed – see example screen image below.

If this the first and only connection to Mitchell Corp click the green plus icon adjacent to Ezibed – ANZCRO (see above example).

If this is an additional connection select Ezibed – ANZCRO (Connection 2 or 3) as appropriate. Refer Important Notes section below.

Optionally update General section fields as required.

Notes are private. Refer sample example screen image below.

At Rules section:

select required Selling Group (likely to be Agents)
select Rate Modifier (Rate 1 will typically be same as you sell at, other options will be a % increase or discount)
set Multi-booking Invoice as required (PMS accounts only. No means you will send an invoice for each booking, yes means you batch multiple bookings into an invoice)
set Commission charged by Mitchell Corp (PMS accounts only. )
set Commission Extras Code (PMS accounts only. Likely to be Misc Cmsn)

Refer example below:

Click Register Sales Channel button.

You will progress to the Channel Mapping tab.

Enter your email address at iBex Notification Emails To field.

It is recommended that iBex Email on New Booking are set as follows:

Block Operator – not checked
Block Property – checked
Block Customer – checked

It is recommended that iBex Booking Email Rule is set to ‘Do not send emails’.

At Channel Property ID enter as supplied by Mitchell Corp (per step 1 above).

Set Min Stay Handling field as required (we recommend First Available).

This is really only relevant if you will be mapping a single room type from iBex to multiple room types at Mitchell Corp (eg. for length of stay price variations, etc).

Set Allocation Handling field as required (we recommend Total per Room).

This is really only relevant if you will be mapping a single room type from iBex to multiple room types at Mitchell Corp (eg. for length of stay price variations, etc).

At Program Code enter as supplied by Mitchell Corp (per step 1 above).

Click Save button.

Room and rate mapping will now be set – refer sample screen image below.

Complete each room mapping row as follows:

Channel Room ID – enter Room ID (per step 1 above).
iBex Rate Name – select as required.

Click applicable ‘+’ to map an iBex room and/or rate to further room/rates at Mitchell Corp (eg. for differing minimum stays/rates – see notes at bottom of this page). See image below for an example where Standard Room has been connected to another room/rate at Mitchell Corp.

Click Save button.

Click Save & Update Channel button.

Wait a few minutes and click View Log button.

If the Remote Service Log Viewer indicates queued updates are pending, wait a further few minutes and click the ‘Refresh’ button.

If you have performed the connection successfully you will see OK messages for inventory & rates uploaded.

See example below.

2012-03-27 11:22:46

11:22:44 GC, gldchain, abchotel, 1234: NotifyInventory([9796,9795], 2012-10-21, 2012-11-21); 11:22:45 OK

MITCHELL CORP CONNECTION NOTES

Mitchell Corp Account setup
The Mitchell Corp connection provides different programmes for different consumer websites - Ezibed, Golden Chain, Mainstay and Oceana. Ezibed works differently to the others so please note the differences below.

Bookings
When the customer makes a booking via Ezibed they pay Mitchell Corp a required deposit (which is Mitchell Corp's commission) and any balance is paid directly to you by the guest at check in/out.
However, if you are also listed on any of the Golden Chain, Mainstay or Oceania websites, the customer pays Mitchell Corp the full booking amount regardless if the booking is made via the applicable website or ezibed.com. You will then invoice Mitchell Corp for the Nett amount after the guest checks out.
Mitchell Corp sends confirmed bookings to your iBex account and the value of the booking is the outstanding balance you take from the customer or invoice Mitchell Corp for (ie Nett).
Any amendments or cancellations will not be updated through the connection.
Mitchell Corp will email you directly with any amendments or cancellations so you must manually update the booking accordingly.

Rates
Mitchell Corp require you to send Gross rates unless you are part of the Golden Chain, Mainstay or Oceana programmes (which use programme codes MAI101, GOL031 or OCE008).
If that's the case, Mitchell Corp require you to send Nett Rates as they will add on their commission to the prices that you send them which will then be displayed on the websites.
If you are sending Nett rates you can set a Rate Modifier to match the commission (usually 10%) so that iBex automatically calculates and sends the Nett rate for you - see Step 8 in the connection instructions for more information.
Mitchell Corp does not support extra person or child rates so only receives the base room rate from iBex.
You will need to set and maintain any extra adult/child prices directly in your Mitchell Corp account.
Mitchell Corp cannot accept multiple rates or minimum stay variations from iBex for a single room type.
If you want to provide them with multiple offers or minimum stay requirement rates for the same room, separate room types will need to be created in your Mitchell Corp account so that the specific offers or minimum stay rates can be mapped to each room type. Min Stay requirements need to be set at Mitchell Corp on room type level.
For example, if you have a Standard room and want to offer a per night price and a minimum 3 night stay rate you will need to create 2 room types in your Mitchell Corp account with the Room Type Names as Standard (per night), Standard (min 3 nights). These room types can then be mapped in iBex to the 2 corresponding rates that need to be valid for either 1 or 3 nights.
Due to the above limitations, it is recommended that you contact your Mitchell Corp account manager so that they can set up your account as required.

Additional Information
You can contact Mitchell Corp to make changes to your account by emailing res@mchg.co.nz

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